Claims

General instructions for claim situations

On this page you will find instructions for most types of claim situations. You can report the loss in the Mitt Fennia online service, by phone or, in some cases, by contacting our claim partners. Use the claim partners recommended by Fennia for addressing losses.

Please note that English is not an official service language of Fennia: the terms and conditions and the Mitt Fennia online service are available only in Finnish and Swedish. We do not guarantee English-language service in our telephone service, but we will do our best to help in the event of a loss.

If you are unable to handle your claim in Finnish or Swedish, you can authorise a Finnish- or Swedish-speaking adult to handle the claim on your behalf. You can also use a professional interpreter. In some cases, we require the use of a professional interpreter. You are responsible for the costs of interpreting.

Once you have filed a claim report, we will process it and contact you if necessary. We process most claims right away, but more complex claims may take several days to process.

You can report additional information related to the claim in the Mitt Fennia online service.

Vehicles and traffic

Choose Fennia’s windshield partner and make an appointment.

The windshield partner will repair or replace the windshield.

If you have rental car insurance, the windshield partner will arrange a rental car for you if necessary in connection with the replacement of the windshield (for up to 24 hours).

Fennia will handle the invoicing with the partner repair shop – you will only pay the deductible to the repair shop.

If you have windshield cover, you do not need to file a claim report; our windshield repair partner will take care of the claim for you and advise you if necessary. The windshield repair is free of charge for you, and if the windshield needs to be replaced, you will only pay a deductible amount according to your insurance to the windshield repair partner.

Contact Fennia’s windshield repair partner. Choose a partner, press the logo and make an appointment.

Order a tow digitally or by calling the Fennia Bilassistans 24h car assistance service.

The car will be repaired on the road or towed to the nearest repair shop. If necessary, Bilassistans will assist in arranging the continuation of your journey.

Fennia Bilassistans handles the invoicing with the towing partner.

Report any expenses incurred for the continuation of your trip in Mitt Fennia.

Fennia’s roadside assistance coverage covers towing to the nearest repair shop when the journey is interrupted due to a technical fault in the vehicle. The cost for roadside repair assistance will be up to the amount corresponding to towing costs. The roadside assistance coverage is included in most of Fennia’s comprehensive motor vehicle insurance packages.

Order towing digitally Call Bilassistans +358 10 503 2001 (press 1)Log in to Mitt Fennia

Report the claim in Mitt Fennia or by calling the Bilassistans 24h service.

Make an appointment for a damage inspection at one of Fennia's partner repair shops. Damage inspection can often be done remotely based on photos.

Coordinate the repairs of the car’s damage with your Fennia partner repair shop. The partner repair shop will arrange a rental car for you if necessary, depending on your insurance coverage.

After your car has been repaired by our repair partner, it will be returned to you, and the replacement car will be returned. Fennia will handle the invoicing with the partner repair shop – you will only pay the deductible to the repair shop.

The motor liability insurance of the party that caused the accident will compensate for personal injury and property damage caused to the innocent party. Motor liability insurance does not cover damage to your own vehicle or a vehicle connected to it, nor to property that was in them.

Call Bilassistans +358 10 503 2001 (press 4)

Motor liability claims (statutory)

Mon–Fri, 9 am–4 pm

010 195 031

Illness or accident

FenniaVårdaren is a nurse who can provide advice on health concerns, schedule appointments for treatment and submit claim reports on your behalf.

Call FenniaVårdaren at 010 503 5000. FenniaVårdaren is available every day from 7 am to 10 pm.

FenniaVårdaren will fill in the claim report and book you a doctor's appointment and examinations at Fennia's partner medical centre if necessary.

During your visit, you will only pay the deductible included in your insurance to the medical centre, and the medical centre will invoice any costs exceeding it to Fennia.

If you have paid any expenses related to a claim yourself, apply for compensation in the Mitt Fennia online service by filling in the Fortsatta kostnader – anmälan om personskada (Additional expense related to personal injury report) form.

Call FenniaVårdaren 010 503 5000 Log in to Mitt Fennia

Call Fennia Reseassistans on +358 10 503 5503.

Reseassistans will check your insurance, record your information and book any necessary doctor’s examination or treatment appointments for you at your destination.

After your visit, the medical centre will invoice Fennia for medical expenses.

If you have paid expenses related to a claim yourself, apply for compensation in the Mitt Fennia service by filling in the Fortsatta kostnader – anmälan om personskada (Additional expense related to personal injury report) form.

Call Reseassistans 24h +358 10 503 5503 Log in to Mitt Fennia

Accident during working hours

If you are an employee, notify your employer of the accident without delay and call FenniaVårdaren.

Call FenniaVårdaren 010 503 5000

Illness

If you are covered by corporate health insurance purchased by your employer, contact FenniaVårdaren.

Call FenniaVårdaren 010 503 5000

On the homepage, select Anmälningar (Reports) > Ny anmälan (File a new claim) > Personskador (Personal injury).

If this is your first time filing a claim, please select Sjukkostnads- och olycksfallsanmälan (Medical expense and accident report).

If you have claimed compensation in the past or reported the damage to FenniaVårdaren, select Fortsatta kostnader – anmälan om personskada (Additional expense related to personal injury report) and fill in the claim form.

Home and property

Find your nearest Fonum repair shop.

Bring your broken device to Fennia's repair shop partner Fonum. Please remember to bring some form of identification.

Fonum will make an assessment of the repair needs and handle the claim.

Fonum will invoice Fennia.

You can find the nearest service shop on the website of our service partner Fonum.
If there is no Fonum service shop near you, call +358 10 503 5030 and arrange for the device to be repaired.
If you have already repaired the broken device or purchased a new device, please report the loss in Mitt Fennia.

If your device was stolen, report the crime to the police before reporting the claim.

Report the claim in Mitt Fennia.

Report a crime Log in to Mitt Fennia

Note the basic information about the broken appliance or device: brand, model, year of purchase and serial number.

Call Vitvaruassistans at 010 503 5340 (weekdays 8:00–18:00) and report the appliance or consumer electronics loss.

Vitvaruassistans will handle the claim and order a repair or replace the broken appliance. Vitvaruassistans can also take care of the removal of the broken appliance.

Vitvaruassistans will invoice Fennia.

Call Vitvaruassistans 010 503 5340

If your pet falls ill or is injured, please contact the free FirstVet remote veterinarian.

The remote veterinarian will give advice and refer you to a veterinary clinic for further treatment if necessary. If a clinic visit is not required, you will receive instructions for home care.

If you incur expenses related to visits to the veterinary clinic or pharmaceutical expenses, you can claim compensation in Mitt Fennia.

Please keep a record of veterinary visits and pharmaceutical expenses in case they are needed in order for us to process the claim.

You can use the FirstVet service in a browser after creating an account or on your mobile device with a free app. Download the FirstVet app from your own app store.